Delivery & Returns

Thank you for shopping with us and we hope that you will be 100% satisfied with your purchase.

If not, simply email our Customer Support Team at or call 0121 237 2035 and we will be more than happy to send you a Returns Authorisation Code and Returns Form to make things easy for you.

Money-Back Guarantee

The only thing we ask for is that the goods are returned to us in fully resalable and unused condition. In its original packing.

Returns Procedure

Returns should be notified within 7 days from the date of delivery. All refunds will be processed within 48 hours from the date of return to our warehouse. Refunds will be made via the payment method and to the account holder or card number originally used for the purchase. In case you do not like anything you purchased from us, you can return your order or parts of your order for a refund of the goods only within 7 days. There will be a handling charge of 15% on all returned goods.

Damages and Shortages

All damages or shortages must be notified within 3 days of receiving your delivery. All orders need to be signed for and parcels will only be left at alternative addresses if the customer has supplied us with the information. Please advise us the days you are not there to accept deliveries or there will be redelivery charges applied which is 50% in addition to the standard delivery charge originally paid. Your statutory rights remain unaffected.

Cancellation - Consumer Contract Regulation

If you are a Consumer you have the right under the Consumer Contract Regulation to cancel your order or parts of your order you bought from us for a full refund. If you wish to cancel your contract with us you can do so without giving us any reasons within 14 days from the day of delivery. You can fill in this cancellation form or contact us. The goods must be unused, in saleable condition and in its original packaging.

We at Trade Lines endeavour to dispatch your orders as quickly and efficiently as possible. However, we cannot be held responsible for late deliveries by the carriers.

Thank you for shopping with us.